Privacy Policy

Privacy Policy

Revised: November 30, 2025


Your privacy is important to us. This Policy explains how Loanplex collects, uses, shares, and protects your information. By accessing this Site, you agree to the practices described below.


1. What Information We Collect

We collect:

Personal Information

  • Name
  • Email
  • Phone number
  • Address
  • Employment information
  • Financial/loan-related information you voluntarily provide

Technical Information

  • Cookies
  • Device identifiers
  • IP address
  • Browsing behavior

Communication Data

  • Emails
  • Call logs
  • SMS/text message interactions

2. How We Use Your Information

We use personal information to:

  • Provide mortgage services
  • Respond to inquiries
  • Communicate via email, phone, and SMS
  • Process and evaluate loan applications
  • Meet legal/regulatory requirements
  • Improve our Site and customer experience

We do not sell personal information.


3. SMS Privacy Clause 

We respect your privacy and protect your messaging data.

SMS data is not shared with third parties (excluding SMS providers necessary to send messages).
This means:

  • We do not sell or share SMS details with marketers.
  • Only SMS delivery platforms receive the necessary information to send messages.
  • We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through our SMS program to unaffiliated third parties.

You may opt out at any time by replying STOP or CANCEL.


4. How We Share Information

We may share personal information with:

  • Loan processors and underwriters
  • Title companies, appraisers, and authorized vendors
  • Credit reporting agencies (with your consent)
  • Technology partners who support our operations

We do not sell or permit third-party marketing with your data.


5. California Privacy Rights (CCPA/CPRA)

California residents may:

  • Request information we collect
  • Request deletion of personal data
  • Request correction
  • Opt out of sale/sharing (we do not sell data)
  • Limit use of sensitive personal information

Submit requests at:
info@loanplex.com | (855) LOANPLEX

We will respond within state-mandated timelines.


6. Opt-Out of Marketing

You may opt out of marketing emails or SMS at any time. Instructions are included in each message.


7. Data Security

We use industry-standard security measures but cannot guarantee 100% protection of data.


8. Children’s Privacy

We do not knowingly collect information from individuals under 18.


9. Updates to This Policy

Policy changes will be posted with a new “Last Updated” date.


10. Contact Information

Loanplex, 17138 Bellflower Blvd. Ste 101, Bellflower, CA, 90706

info@loanplex.com | (855) LOANPLEX