Privacy Policy

Revised: November 30, 2025

Your privacy is important to us. This Privacy Policy explains how Loanplex (“we,” “our,” or “us”) collects, uses, and protects information obtained through our website and related communications. By accessing or using this Site, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name

Email address

Phone number

Mailing address

Employment information

Financial or loan-related information you voluntarily provide

Technical Information

IP address

Device identifiers

Cookies and similar technologies

Browsing activity on our Site

Communication Information

Emails and written correspondence

Call records

SMS/text message interactions

2. How We Use Information

SMS/Text Messaging

Loanplex sends SMS/text messages only for transactional, service-related purposes directly related to a user’s mortgage inquiry. These messages may include application updates, document requests, and appointment reminders. Message frequency may vary. Message and data rates may apply. Users may opt out at any time by replying STOP or request assistance by replying HELP.

We use collected information to:

Provide and administer mortgage-related services

Respond to inquiries and requests

Process, evaluate, and service loan applications

Comply with legal and regulatory requirements

Improve our website, services, and customer experience

Communicate with you regarding mortgage-related inquiries and servicing matters via email, phone, or SMS

3. SMS Privacy & Consent Controls

Mobile phone numbers, SMS message content, opt-in records, and consent confirmations collected through Loanplex’s messaging program are used solely to provide service-related communications initiated by or directly connected to a mortgage inquiry.

Information related to SMS delivery may be processed by service providers that support message transmission and customer communications. SMS opt-in data and consent records are never transferred for independent use or commercial gain.

You may opt out of SMS communications at any time by replying STOP or CANCEL.

4. Use of Information for Operations

Personal information is used only to:

Provide mortgage-related services

Respond to customer inquiries

Process and evaluate loan applications

Support standard business operations

Meet legal and regulatory obligations

Information required to operate SMS messaging systems excludes opt-in data and consent records from any unrelated use.

5. California Privacy Rights (CCPA / CPRA)

California residents may have rights to:

Request details about personal information collected

Request deletion of personal information, subject to legal exceptions

Request correction of inaccurate personal information

Limit the use of sensitive personal information

Requests may be submitted by contacting:

mail: mario.vargas@loanplex.com

Phone: (855) 562-6753 | (855) LOANPLEX

We respond within legally required timeframes.

6. Communication Preferences

You may opt out of non-essential communications at any time. Instructions are included within communications, such as unsubscribe links in emails or replying STOP to SMS messages. Opting out does not affect your ability to apply for or receive mortgage services.

7. Data Security

Loanplex maintains reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no transmission method or storage system is completely secure.

8. Children’s Privacy

This Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Information

Loanplex

17138 Bellflower Blvd., Suite 101

Bellflower, CA 90706

Phone: (855) 562-6753 | (855) LOANPLEX